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PRODUCTS

  • Yes, all our products are handmade using natural ingredients wherever possible. We believe in transparency, so we carefully select ingredients that are effective, safe, and kind to both your skin and the environment. 

  • Absolutely! All our products are 100% vegan, meaning they contain no animal-derived ingredients or by-products. We are committed to cruelty-free practices, and none of our products are tested on animals.

  • Our products are formulated with natural, gentle ingredients, making them generally safe for use during pregnancy. However, we recommend consulting with your healthcare provider to ensure that our specific products are suitable for your unique needs during this special time.

  • We source our materials from trusted suppliers who share our commitment to quality, sustainability, and ethical practices. We prioritize ingredients that are organic and sustainably harvested to ensure the highest standards for our products and the environment.

  • Some of our products may contain nut-derived oils such as almond or shea butter. Please check the individual product descriptions for a complete list of ingredients or contact us directly if you have specific allergies or concerns.

  • We are constantly innovating and developing new products to enhance your skincare routine. Please sign up for our newsletter or follow us on social media to stay updated on our latest launches and announcements.

  • We’re here to help! If you have any questions or need personalised advice, please reach out to our customer support team at hello@soakdco.com or through our website contact form. Our skincare experts are happy to guide you in choosing the best products for your skin type and concerns.

  • We occasionally offer free samples with orders or as part of promotional events. Follow us on social media or sign up for our newsletter to be the first to know about these opportunities!

  • Sustainability is at the heart of what we do. We strive to minimize our environmental impact by using eco-friendly packaging, sourcing sustainably harvested ingredients, and reducing waste wherever possible. Our commitment to sustainability also includes ethical practices throughout our supply chain. We are constantly striving to improve our sustainability; we would ask our customers to recycle wherever possible. Our bottles are recyclable however currently our pumps and lids are not. We would ask you to be mindful of how you dispose of them and would suggest re-using these items to help prevent waste.

  • All of our products are handmade in small batches in Liverpool. We take great pride in our craftsmanship and the quality of our products, ensuring that each item is made with care and attention to detail.

ORDERS

  • You can check the status of your order by logging into your account on our website and visiting the "My Orders" section. You will also receive an email confirmation with tracking information once your order has been shipped.

  • If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

  • We apologize for any inconvenience caused by a damaged order. Please contact our customer service team with your order number and a photo of the damaged items, and we will be happy to assist you with a replacement or refund.

  • Once we receive your return, it typically takes 5-7 business days to process. You will receive an email notification once your return has been processed. Refunds will be issued to your original method of payment

  • We offer several delivery options to best suit your needs:


    Standard Delivery: This option typically takes 3-5 business days. The cost is £3.99 for orders under £50, and free for orders over £50.


    Express Delivery: For quicker delivery, choose our express option, which takes 1-2 business days. The cost is £7.99.


    Next Day Delivery: Order by 2 PM for next-day delivery (available Monday to Friday). The cost is £9.99.


    Please note that delivery times are estimates and may vary depending on your location

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